USE CASE

Route feedback to the right team automatically

AI categorizes, prioritizes, and assigns feedback instantly

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The Problem

Feedback lost in shared inboxes

No prioritization system

Wrong teams handling issues

Delayed responses to critical feedback

The MagicalForm Solution

Decision Logic Preview

If sentiment = Negative + urgency = High → Escalate
If category = Bug → Engineering team
If category = Feature_request → Product team
If satisfaction_score < 3 → Customer success

Outcomes You'll See

Zero lost feedback

Instant team routing

Priority-based handling

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